Exemplary customer service is of utmost importance for a successful business. It is not enough to merely satisfy the customer, but one has to make them happy. One should exert effort to do an especially good job. Here are some useful tips to achieve this. Each customer support contact should be thought of as a means of building a long term favorable relationship.
Don’t make promises that can’t be met
Unmet promises is something that greatly disappoints the customer. Set realistic expectations for the customer and make sure to deliver. Make sure to inform your customers who are expecting a response if you will be able to follow up or not, so as not to keep them waiting.
Listen and be attentive
Good listening skills are necessary in providing excellent customer service. Always listen attentively to the customer’s needs and ask questions if you want to clarify something.
Take complaints seriously
Sometimes, taking complaints can be an annoyance, especially when some complaints are unreasonable. However, as a good customer service representative, one must be able to listen patiently to the customer’s concerns. Seek out to find out what the root of the problem is and it would be easy to find a solution for it.
Answer the phone
Addressing a customer’s problem is of the utmost importance. Always maintain a pleasant attitude; this will surely be useful in evading potentially negative situations and make it into a positive experience.
Make it a point to train staff
Something that will surely displease customers is to talk to a customer service representative who seems to know nothing about the product or service. One of the foundations of good customer relations is training the staff to be competent and knowledgeable about the business.
Take that extra step
Take the initiative in leading the customer to a convenient and easy solution. As a customer service representative, it is your duty to reach out to the customers and ensure that they are satisfied with the product or service.
Use the opportunity to promote business
Resolving a customer’s issue can present you with an opportunity to promote other products or services of the business. This is most useful when the customer has a service contract with the business.
Keep a positive attitude
Sometimes, no matter how hard you try to reach out to the customer, they still aren’t satisfied. It is important to always keep a positive attitude and not allow one negative experience to influence your interactions with the rest of the customers.